Support

Usually answered within 2 business days.

Email support@appstatix.com. It helps to include your macOS version, the AppStatix version (AppStatix → About AppStatix) and what you were doing.

Getting started

1. In App Store Connect, go to Users and Access → Integrations → App Store Connect API.
2. Create a Team key. Choose App Manager to edit listings, or Admin if you also want AppStatix to switch on analytics reports. Download the .p8 file. Apple only lets you download it once.
3. In AppStatix, open Accounts → Add Key, enter the Issuer ID and Key ID, choose the .p8 file and click Connect.
4. AppStatix shows a capability check of what your key can and can't do. For sales charts, add your vendor number (App Store Connect → Payments and Financial Reports).

Common questions

Sales are empty. Individual keys can't read Sales and Finance reports, so use a team key with the Sales, Finance or Admin role, and check that the vendor number is set.

Analytics say "not generated yet". Apple starts producing Analytics Reports a day or two after they're requested for the first time. That request needs an Admin key once.

A change failed with a rate-limit error. Apple limits API requests per hour and per minute. AppStatix paces requests and retries on its own, so wait a minute and apply again. Only the failed steps are retried.

How do I turn off the menu bar panel? Settings › Sync › Show in menu bar.

How do I see the welcome tour again? Help › Welcome Tour.

How do I remove my data? Remove the key in AppStatix → Accounts, then delete the app. See the privacy policy.